Do You Yoozy?
Meet Yoozy How it works Services Industries Partners Support

Frequently Asked Questions

It's easy with Yoozy

Have questions? We have answers.

Getting Started

  • What services do I need?
  • We understand that every business has different needs. Tostart, may we suggest that you check out your respective industries page for our expertsuggestions on how to simplify your payment acceptance needs. Then, simply justcall us at 855.GO.YOOZY or click here to speak to a Yoozy Expert today.

  • What are your rates and fees?
  • First, we have a few questions to better understand your business and how you process transactions. We would like to know what your ratio is of swiped versus keyed volume, what your average ticket is, the number of transactions per month, your estimated monthly volume and what industry you are in. We might be asking a few more questions than you are used to however we custom tailor our rates to ensure that you are paying the least amount of money to the card brands as possible.

  • How do I sign up?
  • Please Click Here or call us at 855.GO.YOOZY and request to speak to a Merchant Consultant. It’s quick and easy with Yoozy. It’s as easy as 1-2-3.

  • I just received my new equipment, what do I do?
  • Please Click Here to request an Installer to give you a call or call toll free 888.210.4991. Upon signing for the UPS delivery, we will also receive a delivery notification shortly and someone from our offices will also be contacting you shortly. Please note that we ship our equipment programmed, downloaded and ready to go to make it a plug and play situation however; we still reach out to complete any training on the new equipment as well as to answer any questions that you may have.

  • I just signed up for new services and need to have my equipment reprogrammed.
  • Please Click Here to request an Installer to give you a call or you may call us at 888.210.4991 after 2 business days of submitting your paperwork to complete the reprogram process. Our installers will also be reaching out to you once your account has been approved and is ready for download.

Cash Advance

  • How do I apply for a cash advance?
  • Please call us at 855.GO.YOOZY or click here to submit your request for your account representative to call you. We will need to obtain a few pieces of information from you and then send over the application for you to sign and submit along with 4 months of your previous processing statements and the last 2 months bank statements. An Advance specialist will then contact you shortly to discuss the terms of the advance.

  • What are the minimal requirements for a merchant cash advance?
  • -        -  In business & processing credit cards atleast 1 year

    -         - More than $3,500 per month of Visa/Mastercard/Discoverprocessing volume

    -         - Must batch out at least 12 days per month

    -         - Minimum of 9 months remaining on commerciallease if applicable

    -        -  No open bankruptcy

    -        -  Not on MATCH list

  • What is the average advance amount? The Max?
  • The average advance is $23,000. The typical merchant will get 125% of their monthly processing volume. The maximum is normally 250% of their monthly processing volume should you have the credentials to qualify.
  • What are the payback terms?
  • The typical Advance Agreement establishes a payback term of 6-8 months. The payback rate is calculated based on several factors, including merchant credit card processing history, FICO score, and business financial history. The average payback is equivalent to 1.30 times the advance amount.

  • How do I payback the advance?
  • Your daily batches will be deducted automatically per the agreed upon daily payback percentage.

  • What if I already have an advance with another provider?
  • We often offer larger advances than our competitors and can pay off your existing advance if it is in your best interest and at least 50%of the existing advance is paid.

Gift & Loyalty Card

  • How do I get set up for the gift and loyalty card programs?
  • We make it easy. Simply call us at 855.GO.YOOZY or click here to submit a request to have your Dedicated Account Representative call you. Our team of highly trained experts will guide you to created a simple program that your employees can promote that also encourages your customers to come back more often. 

  • Why is your card program better than others?
  • We have coupled the traditional gift and loyalty card programs with today’s media technology. With Yoozy Plus, you can create a customer database that you will be able to email and send text messages with company promotions, specials, and coupons to drive your customers back more often. In addition, coupons that are redeemed by your loyalty members will be posted on their facebook page to really make your business cool.

Account Changes

  • I just recently moved. How do I update my address?
  • Please click here to email us your new address. In the comments section please provide us with the new address and if we need to update your billing address, location address or both. Please note that a PO Box can be used for a billing address only. We will update your address within 3 business days upon which your account representative will have a technical representative contact you in the event that you are changing your location address so that we may update your terminal so your receipts print with the updated header information.

  • I would like to be able to accept American Express.
  • Please click here to submit your request to set up American Express card acceptance. In the comments please state your estimated Annual Amex Charge Volume, your Amex average ticket and your existing American Express Account number if applicable. Once we receive this information we will prepare the amendment to your Merchant Application and send via your preferred method for you to sign. Once we receive the executed Amendment please allow 3 business days for your American Express services to be activated. You will receive a call from a Yoozy Expert to do a quick download to your terminal to enable card acceptance at your business.
  • How do I update my bank account information?
  • Please click here to submit your request to update your banking information. We will send you the amendment to sign per your preferred contact method. In addition to the executed amendment, we will also need a copy of a check for your new bank account. Please note that we cannot accept temporary checks. If you do not have a check, or you only have a temporary check, please submit a letter from your bank, on bank letter head, that states the name on the account, routing number, account number, that the account is open for deposits and credits and signed by an officer of the bank. Once the necessary paperwork is received, please allow 2 business days to complete the update. Your dedicated Yoozy account representative will call or email you once the update has been completed. Please note that your deposits will continue to go into your old bank account until the changes have been made so please be sure your account remains open until you have received confirmation from us or you receive your first deposit in your new bank account.
  • I am in the process of changing my company name. How do I update it with you?
  • Please click here to submit your request to your account representative to send you an Amendment to your Merchant Application. As long as your legal entity is still the same, one simple form and signature will take care of the update.Please allow 3 business days for the update to take effect. Once the change has been made, a Yoozy expert will contact you to do a quick download on your terminal so that your receipt header prints correctly with your new businessname.
  • I have recently changed the legal entity of my business.
  • It is imperative that you contact us immediately. Please note that due to the 6050W legislation, if we do not have your updated information on file, then you may be subject to 28% with holdings of your daily sales.

    Please click here to submit your request to your account representative to send you the Legal Entity Amendment so we can update your changes. The same Amendment can also be used to update any banking information that may have changed during your entity change process. Please note the Legal Entity Amendment can only be used if the signer is still the same.
  • I have sold my business and need to do an ownership change.
  • It is imperative that you contact us immediately. Please note that due to the 6050W legislation, until we have the new ownership information on file, all of your daily sales will be reported to the IRS as your income. The new owner may also be subject to a 28% withholding of daily sales for failure to comply with the TIN/Legal Name match requirements.

    Please click here to submit your request to your account representative to contact you regarding the ownership change.They will then introduce themselves to the new ownership and collect a few pieces of information needed to complete the necessary paperwork to perform the change.

Check Services

  • How do I know which check service best meets my needs?
  • Click here to email us to contact you or call us at 855.GO.YOOZY. Your dedicated account representative will ask you the following questions to determine which service is right for you. It’s easy with Yoozy!

    1. 1.     Do you receive bounced checks?

    2. 2.    Do you accept checks Face to Face, through the mail, or over the phone?

    3. Do you want to save trips to the bank and have your checks electronically deposited?
  • How much is the check processing fees?
  • As low as $0.20 per transaction; the cost depends on which type of service you choose, however, check processing fees are much less than credit card processing fees which makes check acceptance the most cost effective payment method for your business.
  • How long does it take to receive my check deposits?
  • Your funds will be available to spend in 2-3 business days.
  • What are the benefits of check conversion?
  • There are 2 main benefits of having a check conversion program. First, it places a payment guarantee on the check thus eliminating any bounced checks and second, it saves you time and money by electronically depositing the checks directly into your bank account, no more waiting in line at the bank to get your lollipop.

Merchant Support

  • I have received a chargeback request and would like to speak to someone?
  • Please call our Merchant Risk Specialist Department at 866-718-7896.

  • Do I have online access to my account information?
  • Yes. We offer a robust online tool that enables you to view your daily batches, deposits and monthly statements along with so much more. To enroll, visit If this is your first time logging in to the portal, your Login Name is your Merchant Identification Number (MID) and your password is your tax id number or your social security number based on your entity type. You will then be asked to create a new password. Please confirm that your pop up blocker is turned off for this page or the box to change your password will not appear. If you are having trouble logging in to your portal,please call us at 855.GO.YOOZY or click here to submit your request for assistance.

  • When are my fees deducted out of my account?
  • Depends. We understand that every business has different cash flow needs. For our business that don’t like to have a big bill at month end, you can chose our daily discount program and have your discount fees deducted from your account daily per batch. Or, you may prefer to be deposited your gross sales throughout the month, in which your fees for the current month will be deducted on the first business day of the following month.
  • When will I receive my deposits from my weekend sales?
  • We will deposit all batches from Friday, Saturday and Sunday into your bank account on Monday.

FacebookLinked InBlogsCredit CardsETAPCIMetrocrest    BBB
Beyon Digital